• A flat rate delivery charge will be added to your purchase for up to three major appliances, with a charge of $10.00 for each additional appliance over three.
• Basic delivery is considered a drop off at the customer address indicated on the purchase agreement.
• The delivery agent will place the unit/s inside the front door or garage.
• Delivery agents will not remove doors, railings, or other fixtures in the home in order to deliver or install a product.
• Delivery agent may inspect the product for any signs of obvious damage. If any damage is found, it must be indicated on the delivery receipt at the time of delivery.
• An adult, 18 years or older must be present at time of delivery. This person must be able to sign for receipt of product/s.
• The delivery team cannot enter your home unaccompanied, nor can they accept a signed note instructing them to leave your purchase.
• Sidewalks and driveway must be in place and must be clear of snow, ice and debris prior to attempting delivery. Delivery agents have the right to refuse unsafe delivery conditions.
• We reserve the right to refuse delivery to residences that present unsafe delivery conditions or adverse delivery situations.

• A flat rate delivery charge will be added to your purchase for up to three major appliances, with a charge of $10.00 for each additional appliance.
• Delivery agent may inspect the product for any signs of obvious damage. If any damage is found, it must be indicated on the delivery receipt at the time of delivery.
• Product will be installed based on the installation selected at time of purchase for an additional charge. If additional work is required to complete the installation of the selected product/s at time of delivery, those charges would be billed separately from the fulfilling member upon completion.
• Product will be installed on either a 1st floor or lower. If product is to be installed on a 2nd floor or above there will be an additional charge per floor. (See installation options for charges).
• Delivery agents will not remove doors, railings, or other fixtures in the home in order to deliver or install a product.
• All installed product/s will be tested to ensure proper operation and functions.
• Delivery agents are not carpenters, plumbers, or electricians. All electrical outlets, water and gas shut-off valves, and cabinetry must be available and compliant at the time of delivery to complete any purchased installation options.
• If proper electrical outlets, gas shut-off valves, water supply and shut off valves, or venting sources are not available at the time of delivery, a complete installation may not be possible.
• Delivery agents will not install products, using previous or old connectors. This would consist of but not limited to the following: washer hoses, plastic or flexible dryer venting, copper or aluminum gas lines or existing flexible gas connectors, or existing electric range cords.
• An adult, 18 years or older must be present at time of delivery. This person must be able to sign for receipt of product/s.
• The delivery team cannot enter your home unaccompanied, nor can they accept a signed note instructing them to leave your purchase.
• Sidewalks and driveway must be in place and must be clear of snow, ice and debris prior to attempting delivery. Delivery agents have the right to refuse unsafe delivery conditions.
• We reserve the right to refuse delivery to residences that present unsafe delivery conditions, or adverse delivery situations.

• Normal installation for replacement of the same type product would be as follows:

- Washer- removal of old unit, set new unit in place, level, and connect to outlet.
- Dryer- removal of old unit, set new unit in place, hook up venting and either the gas line or electric cord, and level.
- Dishwasher- Removal of old unit, set new unit in place, level, hook up water/drain line and connect to existing outlet.
- Ranges- removals of old unit, set new unit in place, level, attach either a flexible gas line or electric cord.
- Refrigeration

· Non Ice maker model- Move old unit to garage (removal is additional charge), set in place, connect to outlet.
· Ice and Water models- Move old unit to garage (removal is additional charge), set in place, connect to existing water line, level if the model allows, connect to outlet.

• Non-Normal installation would consist of the following:

- Washer- removal of an old unit with water inside the washer, reinforcing floor to support new washer.
- Dryer- replacement of gas values, extending gas piping, running electric, hooking up to 3” ducting, replacement of 4” exhaust hood thru a wall, moving the washer to replace the dryer (when not purchased together).
- Dishwasher- Installation of new water shut off valves, extending or replacement of existing water lines or electric lines, the removal of or cutting of cabinets/countertops or flooring.
- Ranges- Installations or replacement of gas shut off valves, extending or replacing of existing gas piping, installation of an Anti-Tip device.
- Refrigeration- Reversal of the refrigerator doors, running a new water line.

• brandsource.com does not ship to Post Office (PO) boxes or APO/FPO addresses.
• Deliveries to remote locations within the US may cause a delay.
• Specific delivery times or dates may be available with certain delivery types. Additional charges may apply.
•At the present time, we are unable to accept or ship orders outside of the US.
• Warranties for products that are exported will be null and void.
• Additional charges will be added for freight services if one of the below apply:



- You live on an island with access or limited access via bridges.

- You live in the Upper Peninsula of Michigan (or anywhere north of Green Bay, WI) or other remote locations throughout the US.

- You live outside of our local delivery area and you want a specific delivery time or a delivery on a weekend.

• Major Appliances that have been used at all must be repaired by the manufacturer or the qualified BrandSource Expert who delivered your product.
• Hazardous items that are gas-powered or contain flammable liquids.
• Any product missing the serial number or UPC.
• Gift certificates.
• Grocery products and Gourmet gift.

• An item is returned more than 30 days after delivery.
• An item has obvious signs of use.
• An item not returned in the condition it was received.

• Manufactures have a written limited warranty that must be followed in the event there is something wrong with the product.
• Refer to the owner's manual for warranty details.
• Your BrandSource member who delivered the product/s will ensure that a Factory authorized technician services the product under the manufactures warranty.
• To obtain service under warranty please contact the member or manufacturer directly.

• A flat rate delivery charge will be added to your purchase for each item shipped.
• The delivery would consist of placing the purchased unit inside either the front door or inside the garage.
• Delivery agent is not responsible for uncrating or setting the product in place.
• Customer is to inspect product upon delivery for any damage or obvious defect while the shipping agent is present.
• If after inspection there is damage, consumer should refuse delivery.
• An adult, 18 years or older must be present at time of delivery. This person must be able to sign for receipt of product/s.
• The delivery team cannot enter your home unaccompanied, nor can they accept a signed note instructing them to leave your purchase.

• A flat rate White Glove delivery charge will be added to your purchase for each items shipped. This amount is higher than a Basic Delivery charge.
• The shipping agent will bring the unit into your home, unpack the item, remove all packaging materials and power the unit on. This service does not include installation of any type.
• Delivery agents will not remove doors or railings to get the product into the residence.
• Customer is to inspect product upon delivery for any damage or obvious defect while the shipping agent is present.
• Delivery is to a ground floor (first floor level) and does not include assembling stands, connecting VCR/DVD, Surround Sound Systems and or Satellite systems.
• If after inspection there is damage, consumer note on the delivery ticket and refuse delivery.
• An adult, 18 years or older must be present at time of delivery. This person must be able to sign for receipt of product/s.
• The delivery team cannot enter your home unaccompanied, nor can they accept a signed note instructing them to leave your purchase.

• White Glove Delivery Service is available only within the 48 contiguous United States and Alaska.
• Delivery time frames are approximations. If there are shipping delays, we will do our best to keep you informed on the location of your order.
• brandsource.com does not ship to Post Office (PO) boxes or APO/FPO addresses.
• Orders to Alaska and certain parts of Hawaii can only be shipped via UPS Next Day Air. Some orders to Hawaii can be shipped UPS Ground but fees will apply. Orders to Puerto Rico can only be shipped via USPS (United States Postal Service). None of these areas qualify for shipping promotions.
• Deliveries to remote locations within the US may cause a delay.
• Specific delivery times or dates may be available with certain delivery types. Additional charges may apply.
• At the present time, we are unable to accept or ship orders outside of the US.
• Warranties for products that are exported will be null and void.

• Additional charges will be added for freight services if one of the below apply:

- You live on an island with access or limited access via bridges.
- You live in the Upper Peninsula of Michigan (or anywhere north of Green Bay, WI) or other remote locations throughout the US.
- You live outside of our local delivery area and you want a specific delivery time or a delivery on a weekend.

• Large Televisions over 40” are NOT eligible for Return and are Factory Service Only.
• Hazardous items that are gas-powered or contain flammable liquids.
• Any product missing the serial number or UPC.
• Gift certificates.
• Grocery products and Gourmet gift.

• An item is returned more than 30 days after delivery.
• An item has obvious signs of use.
• A laptop or desktop computer has been opened.
• An item not returned in the condition it was received.

• Manufactures have a written limited warranty that must be followed in the event there is something wrong with the product.
• Refer to the owner's manual for warranty details.
• Your BrandSource member who delivered the product/s will ensure that a Factory authorized technician services the product under the manufactures warranty.
• To obtain service under warranty please contact the member or manufacturer directly.